xck44's Privacy Policy

1 Introduction & Purpose

xck44 operates a safe and reliable online entertainment platform for users in Bangladesh. We believe that the protection of your personal information is a fundamental right. This Privacy Policy ("Policy") explains what types of information we collect, why we collect it, how we use it, and what measures are taken to protect your information.

This policy applies to all of xck44's digital services — including the website, mobile version, and other associated platforms. We may update this policy from time to time. Any changes will be published on this page, and for significant changes we will try to notify you directly.

2 Information We Collect

The following types of information may be collected during the process of creating an account and using services on xck44:

2.1 Information Provided Directly

• Full name, date of birth, and identity document details (for age verification purposes)
• Email address and mobile number
• Login credentials (username and password — stored in encrypted form)
• Financial transaction details — such as information related to bKash, Nagad, Rocket, Upay, or bank transfers
• Messages and complaint details sent to the support centre

2.2 Automatically Collected Information

• Technical information about device type, operating system, and browser
• IP address and general geographic location
• Activity logs on the site — which pages you visited, how long you stayed, etc.
• Information collected from cookies and similar tracking technologies (see Section 8 for details)

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, limited information may sometimes be verified with trusted third parties. Applicable laws are followed in such cases.

3 Purpose of Using Information

xck44 uses collected information only for the legitimate purposes listed below:

• To create, manage, and secure accounts
• To process and verify financial transactions
• For age verification and implementation of responsible gaming policy
• To provide customer support — via live chat or email
• To prevent fraud and unauthorised access
• To improve the platform's technical standards and analyse service quality
• To meet applicable legal obligations

We do not sell your information to advertisers. The sharing of information with third parties is explained in detail below.

4 Data Storage & Security

xck44 applies industry-standard technical and organisational measures to protect your information. These include:

• SSL (SSL/TLS) encryption on all data transmissions
• Passwords and sensitive information stored in hashed form
• Access controls — only authorised personnel can access the information they need
• Regular security audits and system monitoring

Your information is retained for as long as your account is active or as required to be kept under applicable law. Even after an account is closed, some information may be retained for a limited period for legal, anti-fraud, or audit purposes.

5 Sharing Information with Third Parties

xck44 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted service providers for tasks such as payment processing, technical infrastructure, and fraud prevention. These partners are given access only to the information they need and are contractually bound to meet our privacy standards.

5.2 Legal Obligations

Required information may be disclosed in response to a court order from a competent court or a lawful request from an authority. In such cases, we will try to notify you in advance to the extent possible.

5.3 Business Changes

In the event of a business merger or acquisition, your information may be transferred to the new operating entity, but the terms of this policy will remain unchanged.

6 Your Rights

As a user of xck44, you have the following rights over your own data:

• Access: The right to know what information is stored about you.
• Correction: The right to request correction of inaccurate or outdated information.
• Deletion: The right to request deletion of your data in certain circumstances — though this may be limited where legal obligations apply.
• Objection to Processing: The right to object to the use of your information for specific purposes.
• Data Portability: The right to request your information in a structured format.

To exercise these rights, contact our support team. We generally respond within a reasonable time of receiving a request.

7 Protection of Minors

All services on xck44 are for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and take steps to close the associated account.

Parents are requested to notify us immediately if they believe their minor child has used this platform. Detailed information is available on our responsible gaming page.

8 Cookie Policy

Cookies and similar technologies are used on the xck44 website. A cookie is a small text file stored in your browser. They are used for the following purposes:

• Essential Cookies: Maintaining login sessions, ensuring security — the site cannot function properly without these.
• Functional Cookies: To remember your preferences (language, theme, etc.).
• Analytics Cookies: To monitor site usage and improve service quality.

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some features of the site.

9 Protection of Financial Information

Your financial information is kept under special protection during transactions via bKash, Nagad, Rocket, Upay, and bank transfers. xck44 never stores your full bank account number or payment PIN.

Information related to payment processing is exchanged through encrypted channels. Our payment partners maintain their own security standards and are obliged to follow policies consistent with our privacy policy.

10 International Data Transfers

xck44 primarily serves users in Bangladesh. For operational needs, some data may be processed on servers located in other countries. In such cases, we ensure that the information is kept with protection consistent with this policy.

For data transfers, we ensure security through contractual agreements and hold third-party service providers to the same standard of privacy protection.

11 Steps in Case of a Security Breach

If a data breach occurs that poses a high risk to your rights and freedoms, xck44 will notify you as quickly as possible. Notification will be made via the registered email address or the site's notification section.

We have an incident response plan that helps quickly identify issues, limit damage, and prevent recurrence. If you notice any suspicious activity related to security, notify our support team immediately.

12 Policy Changes & Updates

xck44 reserves the right to amend this privacy policy as needed. The updated policy will be published on this page. For significant changes, we will try to send a notification to the registered email address.

If you continue to use the site after a policy change, you will be considered to have accepted the updated terms. We therefore recommend checking this page regularly.

13 Contact Us

To ask any questions, make a request, or submit a complaint regarding this privacy policy, contact our support team. We provide service 24 hours a day, seven days a week.

• 24/7 Live Chat (Bengali & English)
• [email protected]

We generally respond as quickly as possible. For data protection requests, we will complete the necessary verification according to the nature of the request and then get in touch with you.